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Skills for Customer Care

Current Status
Not Enrolled
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Closed
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This course is currently closed

Course Content

Introduction to Customer Service in Hospitality 1 Assesment
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Lesson Content
Skills for Customer Service – Introduction to Customer Service in Hospitality | Task 1
Case Study – The Skribble Hotel 1 Assesment
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Lesson Content
Skills for Customer Care – Case Study – The Skribble Hotel | Task 2
Complaint Letter 1 Assesment
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Lesson Content
Skills for Customer Care – Complaint Letter | Task 3
Company background and history 1 Assesment
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Lesson Content
Skills for Customer Care – Company background and history | Task 4
Scenarios 1 Assesment
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Lesson Content
Skills for Customer Care – Scenarios | Task 5
Helping Customers 1 Assesment
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Lesson Content
Skills for Customer Care – Helping Customers | Task 6
Resolving customer complaints 1 Assesment
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Lesson Content
Skills for Customer Care – Resolving customer complaints | Task 7
The Complaint letter arrives 1 Assesment
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Lesson Content
Skills for Customer Care – The Complaint letter arrives | Task 8
Role Play 1 Assesment
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Lesson Content
Skills for Customer Care – Role Play | Task 9

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