Course Content
Introduction to Customer Service in Hospitality
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1 Assesment
Skills for Customer Service – Introduction to Customer Service in Hospitality | Task 1
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Case Study – The Skribble Hotel
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1 Assesment
Skills for Customer Care – Case Study – The Skribble Hotel | Task 2
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Complaint Letter
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1 Assesment
Skills for Customer Care – Complaint Letter | Task 3
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Company background and history
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1 Assesment
Skills for Customer Care – Company background and history | Task 4
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Scenarios
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1 Assesment
Skills for Customer Care – Scenarios | Task 5
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Helping Customers
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1 Assesment
Skills for Customer Care – Helping Customers | Task 6
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Resolving customer complaints
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1 Assesment
Skills for Customer Care – Resolving customer complaints | Task 7
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The Complaint letter arrives
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1 Assesment
Skills for Customer Care – The Complaint letter arrives | Task 8
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Role Play
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1 Assesment
Skills for Customer Care – Role Play | Task 9
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